The complexity of issues involved in municipal solid waste management necessitates development and application of new tools capable of processing data inputs of varying formats, numerical models and expert opinions in multi objective decision making scenario.Decision Support Systems (DSS) are among the most promising approaches to confront such situations. After adoption of Municipal Solid Waste (Management and Handling) Rules, 2000 in India, the necessity of development of an environmental decision support system (EDSS) has further increased. Most DSS for solid waste management (SWM) constructed in the past deal with one or a few components of the whole process. This segmented approach does not provide a complete view of the interactions and effects of all functional elements in the whole complex system. In constructing the DSS, various elements must be integrated and optimized as per the required regulative, technical and social framework to produce a viable model that has practical applications. The DSS models should ideally be integrated with geographical information system (GIS) to optimize collection, transportation, processing and disposal processes. This paper attempts to present an overview of DSS in the area of solid waste management with specific reference to their development and applications in India. There appears a definite need for development of a comprehensive and user friendly EDSS for solid waste management in Indian regulative and social set up. A conceptual frame work for one such proposed decision support system, named ‘EDSS-MSWI’ has been discussed.
Impact of Industrial Relations on Employee Productivity
Author(s)- Tamilselvan.R, Bhavani.K
In India, the payment of bonus to the industrial employees of the Government of India has been linked to productivity. While clamour is made for productivity-linked wage increase in the management and official circles, trade unions are equally vociferous in resisting such a linkage, not only because they do not treat the existing distribution of income as sacrosanct, but also because they fear that linking wage and bonus payments to productivity is a device to cheat them of their legitimate claim to a living wage. Though there is so much of talk of the importance of growth in productivity for speeding up economic growth, there is little analysis of the concrete situation which can facilitate or hinder improvements in productivity. They gains of the ‘green revolution’ are reflected in the improvements in productivity. But there has not been any reference to the quality of human inputs, as if it does not have much to contribute. In the industrial field, also, new technologies are being introduced and additional capital input of improved quality is being provided to increase production. Larger inputs can give larger returns but that does not necessarily mean improvement in productivity. In all economic organizations, apart from the quality and the quantity of material input, it is recognized on all sides that the quality of the human input is the crucial factor in promoting productivity, consequently in economic growth and development.
A Study of Patients’ Expectation and Satisfaction in Dindigul Hospitals
Author(s)- Tamilselvan.R, Bhavani.K
In today’s competitive environment, hospitals are achieving a phenomenal growth especially in India. The effect of service quality on hospitals has been examined in SERVQUAL Scale framework. Intangible aspects of service performance have a stronger direct effect on service quality of hospitals than tangible aspects. The hospital administration members should improve the intangible aspects according to the up to date technological requirements of the users in order to create a good image and service rendered by the hospitals among the patients. An analysis covering 221 patients revealed that there was an overall service quality gap between patients’ expectations and perceptions. Thus, improvements are required across all the five dimensions, namely, tangibility, reliability, responsiveness, assurance and empathy.
In view of this widespread belief, an attempt has been made in the present paper to study the service quality of hospitals with a view to offer suggestions to make overall service quality in hospitals more effective and efficient.